Refund policy

Return & Exchange Policy

At GigiZara, we value your satisfaction and strive to ensure every purchase meets your expectations. Please read our return policy carefully before placing an order.

❌ Non-Returnable Items

To maintain the quality and hygiene of our products, we do not accept returns or exchanges under the following conditions:

Products that have been used, opened, or worn

Items that are spoiled, faulty, or damaged after delivery

Products returned without original packaging or tags

✅ Eligible Returns (If Applicable)

Returns are only accepted if the wrong item was delivered.

Customers must contact us within 48 hours of receiving the order to request a return.

Returned items must remain unused, unopened, and in their original condition.

📦 Return Process

Email our support team at info@gigizara.com with your order number and details.

Our team will review your request and confirm if your item qualifies.

Once approved, you will be provided with return instructions.

⚠ Important Notes

Customers are responsible for shipping costs on return items unless the error was on our side.

Any product that does not meet our policy will be sent back to the customer without a refund.